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Privacy Policy

Last Updated: December 20, 2025

Thank you for using FireChat. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect information when you use our platform to create and manage AI agents powered by large language models (LLMs).

1. Information We Collect

1.1 Account Information

When you create an account with FireChat, we collect:

  • Name and email address
  • Account credentials (encrypted passwords)
  • Organization or company information (if provided)
  • Payment information (processed through third-party payment processors)
  • Profile information and preferences

1.2 Content You Provide

To deliver our services, we collect and process:

  • Conversations and Prompts: Messages and instructions you provide to AI agents
  • Agent Configurations: Settings, parameters, and customizations for your AI agents
  • Files and Attachments: Documents, images, and other files you upload
  • Custom Training Data: Information you provide to customize AI agent behavior
  • Feedback and Ratings: Evaluations and feedback on AI responses

1.3 Usage Information

We automatically collect:

  • Device information (type, operating system, browser)
  • IP address and general location data
  • Log data (access times, features used, errors encountered)
  • Analytics data (usage patterns, feature interactions)
  • API usage metrics and performance data
  • Session information and activity timestamps

1.4 Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to:

  • Maintain your session and preferences
  • Understand how you use our platform
  • Improve user experience and platform functionality
  • Provide security features and fraud prevention

2. How We Use Your Information

We use collected information to:

2.1 Provide and Improve Services

  • Operate and maintain the FireChat platform
  • Generate AI responses to your prompts and conversations
  • Train, fine-tune, and improve our AI models
  • Develop new features and capabilities
  • Personalize your experience
  • Optimize platform performance

2.2 Communications

  • Send service-related notifications and updates
  • Respond to your requests and support inquiries
  • Provide technical assistance
  • Send marketing communications (with your consent)
  • Notify you of policy changes

2.3 Safety and Security

  • Detect and prevent fraud, abuse, and security threats
  • Monitor compliance with our Terms of Service
  • Protect the rights and safety of our users
  • Investigate and address technical issues
  • Comply with applicable laws and regulations
  • Respond to legal requests and prevent harm
  • Enforce our agreements and policies

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We work with third-party service providers who perform services on our behalf:

  • Cloud infrastructure providers (AWS)
  • Payment processors
  • Analytics and monitoring services
  • Customer support tools
  • Email and communication services

These providers are contractually obligated to protect your information and use it only for the specific services they provide to us.

3.2 AI Model Providers

Your conversations and content may be shared with:

  • Third-party LLM providers (e.g., OpenAI, Anthropic, Google) to generate AI responses
  • These providers may use your data according to their own privacy policies
  • We select providers with strong privacy and security commitments

3.3 Business Transfers

If FireChat is involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We may disclose information when required to:

  • Comply with law enforcement requests
  • Respond to legal processes (subpoenas, court orders)
  • Protect our rights, property, or safety
  • Prevent fraud or illegal activities
  • Enforce our Terms of Service

3.5 Aggregated Data

We may share aggregated, de-identified data that cannot reasonably be used to identify you for research, analytics, or business purposes.

4. Data Retention

We retain your information for as long as necessary to:

  • Provide our services to you
  • Maintain your account
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve our AI models and services

Specific retention periods:

  • Account data: Retained while your account is active and for up to 90 days after deletion
  • Conversation data: Retained for service improvement unless you request deletion
  • Usage logs: Typically retained for 12-24 months
  • Payment records: Retained as required by law (typically 7 years)

You can request deletion of your data at any time by contacting us.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

5.1 Access and Portability

  • Request a copy of your personal data
  • Export your conversations and agent configurations
  • Receive your data in a structured, machine-readable format

5.2 Correction and Deletion

  • Correct inaccurate or incomplete information
  • Request deletion of your personal data
  • Delete specific conversations or files

5.3 Opt-Out and Object

  • Opt out of marketing communications
  • Object to certain data processing activities
  • Disable cookies through browser settings

5.4 Restrict Processing

  • Request limitations on how we process your data
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@firestein.family. We will respond within 30 days.

6. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: Data encrypted in transit (TLS/SSL) and at rest
  • Access Controls: Role-based access and authentication
  • Infrastructure Security: Secure AWS cloud infrastructure with regular audits
  • Monitoring: Continuous security monitoring and threat detection
  • Incident Response: Procedures to address potential security breaches

While we implement strong security measures, no system is completely secure. Please help protect your account by using a strong password and keeping it confidential.

7. International Data Transfers

FireChat is based in the United States. Your information is processed and stored on AWS servers in the US-East-1 region. If you access our services from outside the United States, your information will be transferred to and processed in the United States.

We ensure adequate safeguards are in place for international data transfers, including:

  • Standard contractual clauses
  • Compliance with applicable data protection laws
  • Security measures meeting international standards

8. Children’s Privacy

FireChat is not intended for use by individuals under 18 years of age. We do not knowingly collect information from children. If we discover that we have collected information from a child under 18, we will promptly delete it.

If you believe we have collected information from a child, please contact us immediately at privacy@firestein.family.

Our platform may contain links to third-party websites, services, or integrations. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

When you integrate third-party services with FireChat (e.g., external APIs, data sources), those services may collect and process data according to their own privacy policies.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know whether personal information is sold or disclosed
  • Right to opt out of the sale of personal information (we do not sell personal information)
  • Right to deletion
  • Right to non-discrimination for exercising your rights

To exercise these rights, contact privacy@firestein.family.

11. European Privacy Rights

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

  • Legal basis: We process your data based on contract performance, legitimate interests, legal obligations, and consent
  • Data Protection Officer: Contact us for DPO information
  • Supervisory Authority: You have the right to lodge a complaint with your local data protection authority

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be communicated through:

  • Email notification to your registered email address
  • Prominent notice on our website
  • In-app notifications

Your continued use of FireChat after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data practices:

Email Contacts:

Response Times:

  • Security issues: Within 24 hours
  • Privacy matters: Within 48 hours
  • General support: Within 72 business hours

Your privacy is important to us. We are committed to being transparent about our data practices and giving you control over your information. Thank you for trusting FireChat with your AI agent management needs.